Sendr Privacy Policy
Effective Date: February 19, 2025
At Sendr, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website, mobile applications, and other services (collectively, the “Services”). By using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Personal Information:
When you register for an account, place an order, or otherwise interact with our Services, we may collect personal details such as your name, email address, phone number, physical address, and payment information. This information is necessary to provide you with reliable and efficient delivery services.
Location Data:
To facilitate on-demand delivery and improve service accuracy, we may collect and process information about your location. This data helps us ensure timely and accurate delivery of your parcels.
Usage Data:
We automatically collect information about how you interact with our Services, including IP addresses, browser type, operating system, pages visited, and the dates/times of your visits. This information is used to analyze trends, administer the site, and improve our Services.
Cookies and Similar Technologies:
We use cookies and similar tracking technologies to enhance your experience, analyze site usage, and deliver targeted content. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use your information to:
- Provide and Improve Our Services: Process orders, coordinate deliveries, and ensure a seamless customer experience.
- Communicate with You: Send order confirmations, updates, promotional materials, and respond to your inquiries.
- Enhance Security: Monitor and protect our systems from unauthorized access and fraud.
- Analyze and Develop: Understand usage patterns and preferences to continually improve our Services.
- Comply with Legal Obligations: Meet regulatory requirements and cooperate with law enforcement if necessary.
3. How We Share Your Information
We may share your personal information with:
- Service Providers: Trusted third-party vendors and partners who help us operate our business, process payments, and provide customer support. These partners are contractually obligated to protect your data.
- Legal and Regulatory Authorities: If required by law, we may disclose your information to comply with legal obligations, enforce our policies, or protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. In such cases, we will notify you of any changes in ownership or control of your personal information.
- Consent-Based Sharing: We may share your information with third parties when you have provided your explicit consent.
4. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your data is no longer required, it will be securely deleted or anonymized.
5. Security of Your Information
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no method of transmission or storage is 100% secure, and we cannot guarantee its absolute security.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access your personal information.
- Correct any inaccurate or incomplete data.
- Request deletion of your personal data.
- Restrict or object to certain data processing activities.
- Data Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.
To exercise these rights or if you have any questions about your personal data, please contact us using the details provided below.
7. International Data Transfers
Our Services are operated from South Africa, and your information may be transferred to and maintained on servers located in other countries. We ensure that such transfers are in compliance with applicable data protection laws and that appropriate safeguards are in place.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, we will update the Effective Date at the top of this policy and notify you by posting the new policy on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Sendr Privacy Team
Email: info@sendr.co.za
By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. Thank you for trusting Sendr with your delivery needs.